Once declared on lovys.com, your claims are managed according to their seriousness :

- 100% online : for routine claims, we assess your request immediately and you receive a response within 12 working hours. 

- By telephone : if the claim reported is more serious, you will be contacted by telephone or videoconference with one of our experts to assess your situation. 

- By an expert : for major claims, an expert will visit you to assess the damage.  

A network of 800 technicians and 250 stores in France are at your disposal.