If you can't find your address, don't panic, Lovys has the answer. 

If it may be a problem related to the format: please make sure to respect the following model: 2 rue Victor Hugo, 69002 Lyon.

The "BIS" and "TER" numbers must be written this way: 2B, 5T. 

If your address is still not recognised, please contact support@lovys.com.