If your policy is not active yet, you should consider the following: Have you made sure that your potential tenant has signed the consent to the processing of their personal data? Have you correctly uploaded the required tenant documents? You will have access to the status of this information in our platform, in your personal area. You may need to forward the consent request email to your potential tenant (please contact Lovys beforehand by emailing support@lovys.com or calling us on 919 030 787). You can also contact them by other means to ensure that everything is correct so that the process can run its course and the policy can come into effect.